vk99 Privacy Policy
At vk99, protecting the personal data of every registered player in Bangladesh is a core responsibility, not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how it is stored and secured, and the rights you hold over your own data. We are committed to full transparency at every step.
How vk99 Safeguards Your Privacy
These six principles underpin every data decision we make at vk99. They are not aspirational statements — they are operational standards applied to every account, every transaction, and every support interaction on our platform.
vk99 collects only the personal data that is strictly necessary to deliver our services, verify your identity, process payments, and meet our legal obligations. We do not collect data speculatively or retain it longer than required for its stated purpose.
All data transmitted between your device and vk99 is protected by SSL/TLS encryption. Sensitive fields such as passwords are stored using industry-standard one-way hashing. Payment credentials are handled exclusively by certified third-party processors and are never stored on vk99 servers.
vk99 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertising networks under any circumstances. Your data is used solely to operate, improve, and secure the vk99 platform for your benefit.
You have the right to access the personal data vk99 holds about you, to request corrections, and to request deletion subject to our legal retention obligations. All such requests are handled by our support team at [email protected] within a reasonable timeframe.
Promotional communications from vk99 are sent only to players who have opted in at registration or through account settings. You may withdraw marketing consent at any time by contacting our support team or updating your notification preferences in your account dashboard.
Where vk99 shares data with third-party service providers — such as payment processors and identity verification agencies — we do so under strict contractual data-processing agreements. Each provider is required to handle your data in a manner consistent with the standards set out in this Privacy Policy.
Who We Are
This Privacy Policy is issued by vk99 ("vk99", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at vk99.io. vk99 is the data controller in respect of the personal information collected through this platform.
This Privacy Policy applies to all registered players, prospective players who browse the platform without registering, and any individual who contacts vk99 via email or any other supported channel. It covers personal data collected through the vk99 website and all associated services, including casino games, sports betting markets, live dealer tables, crash games, and customer support interactions.
This Privacy Policy should be read alongside our Terms & Conditions, which are incorporated by reference. By using the vk99 platform or creating an account, you acknowledge that you have read and understood this Privacy Policy in its entirety.
Note: This Privacy Policy is written in English. The English version is the authoritative version. Where any translated summary of this document exists, the English text shall prevail in the event of any inconsistency.
Data We Collect
vk99 collects personal data from you directly when you register an account, make a deposit or withdrawal, contact our support team, or interact with the platform in ways that generate data as a natural byproduct of the service. The categories of personal data we may collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID/passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | Mobile wallet numbers (bKash, Nagad, Rocket, Upay), transaction references | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Every platform visit |
| Usage Data | Pages visited, games played, session duration, bet history | During active sessions |
| Communications Data | Support ticket content, email correspondence, live chat logs | When you contact us |
| Verification Documents | Copies of NID, passport, proof of address, payment method confirmation | KYC & withdrawal verification |
vk99 does not collect special-category sensitive data (such as health information, biometric data, or political opinions) except where you voluntarily disclose such information in the context of a responsible gaming request or support interaction, in which case it is handled with the highest level of confidentiality.
How We Use Your Data
vk99 uses your personal data for clearly defined purposes only. We do not use personal data for any purpose that is incompatible with the purpose for which it was originally collected without first notifying you and, where required, obtaining your consent.
- Account management: To create, maintain, and administer your vk99 player account, including password resets and account security notifications.
- Identity verification: To complete our Know Your Customer (KYC) process, verify your age (21+), and comply with anti-money laundering obligations.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
- Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features of the vk99 platform.
- Customer support: To respond to enquiries, resolve disputes, and process responsible gaming requests such as deposit limits, cool-off periods, and self-exclusion.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, collusion, money laundering, and unauthorised account access.
- Legal compliance: To meet our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.
- Platform improvement: To analyse aggregate usage patterns and improve the vk99 platform, game selection, and user experience. This analysis uses anonymised or pseudonymised data where possible.
- Marketing communications: To send promotional offers, bonus announcements, and event notifications to players who have opted in. See Section 11 for details on managing marketing preferences.
Legal Basis for Processing
vk99 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing that is required to perform the contract between you and vk99 — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
- Legal obligation: Certain processing activities, particularly those related to identity verification, anti-money laundering checks, and the retention of financial transaction records, are carried out because vk99 is required to do so by applicable law.
- Legitimate interests: vk99 may process your data where it is in our legitimate interests to do so and where those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, and internal analytics for service improvement.
- Consent: Where processing is based on your consent — most notably in relation to receiving marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing and Disclosure
vk99 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and in each case only to the extent necessary for the stated purpose:
- Payment processors: We share transaction-related data with licensed payment service providers (including mobile wallet operators bKash, Nagad, Rocket, and Upay, and card networks Visa and Mastercard) solely to process deposits and withdrawals on your behalf.
- Identity verification providers: We share identity documents and personal details with certified KYC and anti-money laundering service providers to fulfil our verification obligations.
- Game studios and content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical and session data (such as player ID and session tokens) that is necessary to deliver the game experience. These providers are contractually prohibited from using this data for any purpose beyond game delivery.
- Legal and regulatory authorities: vk99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vk99, its players, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of the vk99 business, player data may be transferred to the relevant acquiring entity. We will notify registered players of any such transfer that materially affects the processing of their personal data.
All third-party data processors engaged by vk99 are bound by written data-processing agreements that require them to process personal data only on vk99's documented instructions and to implement appropriate technical and organisational security measures.
Cookies and Tracking Technologies
vk99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. They enable us to recognise returning visitors, maintain session state, and gather aggregate analytics about how the platform is used.
The categories of cookies used by vk99 are as follows:
- Strictly necessary cookies: Required for the platform to function correctly. They enable core features such as account login sessions, security tokens, and the shopping cart (cashier) function. These cookies cannot be disabled without breaking the platform.
- Functional cookies: Used to remember your preferences, such as language settings and notification preferences, to provide a more personalised experience.
- Analytics cookies: Used to collect anonymised information about how visitors use the vk99 platform — for example, which pages are visited most frequently and where users encounter errors. This data is used solely to improve the platform.
- Session cookies: Temporary cookies that expire when you close your browser. They are used to maintain your authenticated session while you are actively using the platform.
You can control and manage cookies through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the vk99 platform, including your ability to log in and place bets. vk99 does not use third-party advertising cookies or behavioural tracking cookies that share data with advertising networks.
Data Retention
vk99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account data: Retained for the duration of the active account relationship and for a minimum period of five years following account closure, to meet legal and regulatory record-keeping obligations.
- Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years from the date of the transaction in accordance with applicable financial regulations.
- KYC and identity documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
- Support communications: Email and live chat correspondence is retained for a minimum of two years from the date of the interaction, or longer where the subject matter relates to an unresolved dispute.
- Marketing data: Retained until you withdraw your marketing consent, at which point it is deleted or anonymised promptly.
- Technical and usage data: Typically retained in aggregated or anonymised form for up to 24 months for analytics purposes. Raw technical logs (e.g., IP access logs) are retained for a shorter period consistent with security monitoring requirements.
When personal data is no longer required and no legal basis for continued retention exists, vk99 will securely delete or irreversibly anonymise it in accordance with our internal data lifecycle procedures.
Data Security
vk99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption: All data transmitted between your browser or app and the vk99 platform is encrypted in transit using current TLS protocols.
- Password hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. vk99 does not store passwords in plain text or in a reversible format.
- Access controls: Access to personal data held on vk99 internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
- Infrastructure security: vk99 platform infrastructure is hosted in secure data centre environments with physical access controls, redundant systems, and regular security assessments.
- Monitoring and incident response: vk99 operates continuous monitoring of platform systems for anomalous activity. In the event of a confirmed data security incident that poses a material risk to your rights or freedoms, vk99 will notify affected players without undue delay.
Your responsibility: vk99 security measures protect data on our side of the connection. You are responsible for maintaining the security of your own device and keeping your login credentials confidential. Never share your password with anyone, including vk99 staff — we will never ask for it.
Your Data Rights
As a vk99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We aim to respond to all data rights requests within 30 days.
- Right of access: You may request a copy of the personal data vk99 holds about you. We will provide this in a clear, readable format at no charge.
- Right to rectification: If any personal data vk99 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
- Right to erasure: You may request that vk99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
- Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
- Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to the processing of your personal data where it is based on legitimate interests, including profiling for direct marketing purposes. vk99 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.
Children's Privacy
vk99 is an online gambling platform strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. 21+
Age verification is a mandatory step in the vk99 registration and KYC process. Any account found to have been opened by a person under the age of 21 will be closed immediately, all balances forfeited, and any personal data collected in connection with that account will be deleted in accordance with our data lifecycle procedures.
If you are a parent or guardian and you believe that a person under the age of 21 has registered with vk99 using your or their personal information, please contact us immediately at [email protected] so that we may investigate and take appropriate action without delay.
Age Restriction: It is a serious offence to misrepresent your age when registering on a gambling platform. vk99 takes age verification seriously and will take all reasonable steps to identify and close underage accounts.
Marketing Communications
vk99 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, sports betting promotions, and special events — including seasonal promotions around events such as Eid, Pohela Boishakh, or major cricket tournaments including the BPL, IPL, and ICC T20 World Cup. We will only do so if you have opted in to receive marketing communications.
You can opt in to marketing communications at the time of registration or at any point afterwards through your account settings. You may opt out at any time by:
- Clicking the "unsubscribe" link included in any marketing email from vk99.
- Updating your notification preferences in your vk99 account settings.
- Contacting our support team at [email protected] with the subject line "Marketing Opt-Out".
Opting out of marketing communications will not affect the delivery of transactional or account-related communications, such as deposit confirmations, withdrawal notifications, security alerts, and responses to your support enquiries. These are service messages, not marketing, and will continue to be sent as long as your account is active.
Third-Party Links
The vk99 platform may display informational references to third-party services, such as payment providers and game studios. This Privacy Policy applies exclusively to data processed by vk99 and does not extend to the privacy practices of any third-party operator, payment service provider, or game studio.
vk99 is not responsible for the privacy practices, cookie policies, or data handling standards of any third-party organisation. We encourage you to review the privacy policies of any third-party service you interact with independently of the vk99 platform.
Policy Updates
vk99 reviews and, where necessary, updates this Privacy Policy on a periodic basis to reflect changes in our data practices, applicable legal requirements, or the services we provide. The "Effective" date at the top of this document reflects the date of the most recent revision.
Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — vk99 will notify registered players by email or via an on-site notification at least 14 days before the change takes effect. Your continued use of the platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how vk99 protects your personal data. If you have any questions about a recent change, please contact us using the details in Section 14 below.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way vk99 handles your personal data, please contact our support team using the details below. All data-related enquiries are handled in English.
- Email: [email protected] (plain text — not a clickable link)
- Subject line for data requests: "Data Rights Request"
- Subject line for marketing opt-out: "Marketing Opt-Out"
- Support hours: 24/7, Bangladesh Standard Time (UTC+6)
- Response time: We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days.
For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or cool-off periods — please include "Responsible Gaming" in your subject line so that your request is routed directly to the appropriate team member for priority handling.
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